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It’s hard to find words to do justice to Michael’s contribution to Verse. He has taken the time to understand our purpose, culture, processes and challenges equally. His advice, ideas and strategy have had a measurable impact on our client experience and bottom line, as well as a meaningful impact on our culture and brand. He’s authentic, wise, creative and a pioneer in developing remarkable client experiences for professional service firms.
Michael is such a pleasure to work with. Personally, he brings a calm and considered voice, high levels of integrity and raw honesty. His knowledge, experience and client focus were invaluable to our project, where the results were measurable. If you want to get your project humming I would recommend you engage Michael Back to help your team get the results you want.
I’ve found Michael’s ability to workshop complex problems and figure out the best options are second to none. Michael is an amazing asset to any team and I couldn’t recommend him any more highly.
The pressures of compliance, regulation and competition in our industry are very clear. But they’re also here to stay.
Great ideas are worthless without proper implementation. The goal of all our work is to:
Align your team to a clear and consistent course of business improvement
Turn happy clients into raving fans
Ensure each year of your client experience is better than the last